Marianos

On August 25, 2025, around 4:30 p.m., I visited the Plainfield, IL store (Route 59) and had a very poor experience in the Bakery Department.

I waited over 10 minutes without assistance. After asking another employee, I was told no one was available.

I requested a manager and waited another 15 minutes, only to be told the manager was unloading a truck. He never came to speak with me until my husband asked for him, at which point he appeared but told me no one could help with writing on a cake.

In total, I wasted more than 25 minutes with no resolution.

I left and went to Jewel, where I received fast, friendly service and had my cake personalized in minutes.

It was disappointing that customer service was not prioritized and that unloading a truck took precedence over assisting a customer. I hope you will review staffing and communication at this location to ensure this does not happen again.

At 10.20am today, 3/27/25, I went to self checkout for 5 items. It took me over 20 minutes at their checkout machine and I had a very nasty short, blonde older lady that was rude and would not check the sale paper for the sale price.

She insisted on walking to see if for herself and wasted more of my time! She also called the manager because she had the audacity to say, "I DON'T WANT TO DEAL WITH YOU"! Unbelievable. Marianos had the nerve to not put purdues sale price of 3.00 off a bag of purdue chicken and I bought 4 bags, saving me 12.00.

I am INSULTED and feel that they know what they are doing by charging us more!

This is the 5th time in the past month that this same thing has occured!!! Now I am DONE DONE DONE with this store!!!

I went to the store to get my wife some halls cough drops and therapy when the cashier asked me for my birthday when I replied I thought that was only for alcohol she threw her hands in the air and left the cash register and began to work in another area leaving not only me but a host of other customers in line wondering what was going when tried to talk to the front end manager to tell him what had just happen he disregarded my concern and told me to go to the customer service desk to be checked I asked what about the disrespect of the employee and what about the rest of the customers that was left In aw about being abandoned by the cashier he told me I was being irate which was not true at all it was countless customers there if I was so irate how come security was not called the front end manager then told me could get out of the store if I didn't like the service. I shop at that Marianos two or three times a week I have great repoar with some of the employees there I felt disrespected and disregarded I will never shop at Marianos again and neither will family friends

I frequently shop at Mariano's, 3030 N. Broadway, Chicago.

I shop with a basket, because I carry my groceries home. There are usually almost no baskets. I notice because others like me are also looking at the checkout areas for baskets. Once in a while Mariano's has a large number of baskets, but they soon disappear, and very few baskets are left.

Mariano's says people steal the baskets, but I don't notice anyone leaving with them. If baskets are really being stolen, Mariano's should do something to stop them, or just consider that the cost of more baskets is another of their costs of doing business.

The lack of baskets has led to me not buying at Mariano's at Foster and Sheridan, Chicago. I hope Mariano's reads this and other reviews and does something about this problem that puts a damper on my otherwise pleasant shopping experience.

Dear Marianos Corporate, I am writing to express my dissatisfaction with the service I havent been able to receive at your Evergreen Park, IL location for the past month. As a regular customer, I have always valued the convenience and selection at your store, but my recent experience has been far from satisfactory.

The smoothie machine has been down, and the equipment is not satisfactory for employees to service your customers sufficiently.

Specifically, I experience every morning not being able to get a well-nourished smoothie. This level of service was disappointing to me and all the other countless customers who look forward to the healthy nutrition once provided and it is not in line with the high standards I/We expect from Marianos Brand.

I spoke with the manager, and he seems that it is out of his control so now I feel like I need to let headquarters know that this type of service is unacceptable. I believe that customer service is a cornerstone of any successful business, and it's important for management to address these issues to ensure that customers have a positive experience.

I would appreciate it if you could investigate this matter and let me know what steps you will take to ensure this does not happen again.

Thank you for your prompt attention to this matter. I look forward to hearing from you soon.

Mariano's was welcomed when they first opened. Over time they have changed dramatically.

The Deli Dept has lost many coveted products ie Mortadella, Vienna Pastrami, Country Ham, Beer Salami etc..tge employees look dirty, gloves rarely changed, rude...prices are over tbe top ie $8.99 for a small box of Cheerios! Hired a few too many Black employees (diversity card) and they are rude, ignorant and look dirty, dress sloppy and call customers 'Home-y' whatever slang they use and little respect...too many blacks infiltrating our white suburbs and yes, Black man looted Mariano's and pulled knife on employee at Crystal Lake store...sad and they wonder why white people take flight ...time to shop elsewhere with more Italian deli variety and less pricey...mostly the need to feel safe and not afraid of a changing neighborhood

how the *** did you get my email? I didnt give you any personal info.

its ridiculous that an employee has a pitbull in the store. And the reply I received was "pets are allowed in Mariano's", Wow! pit-bulls? the reason for my complaint is that about 2 years ago i was attacked by a pit-bull when i was going to a currency exchange.

A lady was outside the exchange door, as I was crossing the parking lot the dog attacked me. I was pushed to the ground and bitten.The owner was a poor old guy whose daughter was holding the dog while he was in the exchange.

Those dogs have no place in a grocery store. If I was attacked in Mariano's I"d've filed suit seeking millions.